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It's All About Service: How to Lead Your People to Care for Your Customers Ray Pelletier
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It's All About Service: How to Lead Your People to Care for Your Customers
Ray Pelletier
Practical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not).
256 pages, black & white illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 5 de mayo de 2005 |
| ISBN13 | 9780471716754 |
| Editores | John Wiley & Sons Inc |
| Páginas | 256 |
| Dimensiones | 161 × 237 × 24 mm · 544 g |
| Lengua | Inglés |
