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Service Design for Six Sigma: A Roadmap for Excellence Basem El-Haik
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Service Design for Six Sigma: A Roadmap for Excellence
Basem El-Haik
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached.
448 pages, Illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 1 de junio de 2005 |
| ISBN13 | 9780471682912 |
| Editores | John Wiley & Sons Inc |
| Páginas | 448 |
| Dimensiones | 162 × 242 × 26 mm · 739 g |
| Lengua | Inglés |
