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Service Management: Strategy and Leadership in Service Business Richard Normann 3.º edición
Service Management: Strategy and Leadership in Service Business
Richard Normann
In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
254 pages, line drawings, tables, index
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 13 de octubre de 2000 |
| ISBN13 | 9780471494393 |
| Editores | John Wiley & Sons Inc |
| Páginas | 256 |
| Dimensiones | 154 × 228 × 18 mm · 388 g |
| Lengua | Inglés |
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