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Quality Facility Management: A Marketing and Customer Service Approach Stormy Friday
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Quality Facility Management: A Marketing and Customer Service Approach
Stormy Friday
Reveals why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.
240 pages, Ill.
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 28 de octubre de 1994 |
| ISBN13 | 9780471023227 |
| Editores | John Wiley & Sons Inc |
| Páginas | 240 |
| Dimensiones | 182 × 258 × 22 mm · 666 g |
