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Business Process Mapping Workbook: Improving Customer Satisfaction J. Mike Jacka
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Business Process Mapping Workbook: Improving Customer Satisfaction
J. Mike Jacka
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
264 pages, Illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 21 de julio de 2009 |
| ISBN13 | 9780470446287 |
| Editores | John Wiley & Sons Inc |
| Páginas | 272 |
| Dimensiones | 188 × 253 × 18 mm · 466 g |
| Lengua | Inglés |
