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Business Process Mapping: Improving Customer Satisfaction J. Mike Jacka 2.º edición
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Business Process Mapping: Improving Customer Satisfaction
J. Mike Jacka
Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers.
336 pages, Illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 10 de julio de 2009 |
| ISBN13 | 9780470444580 |
| Editores | John Wiley & Sons Inc |
| Páginas | 336 |
| Dimensiones | 160 × 230 × 29 mm · 624 g |
| Lengua | Inglés |
