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What's the Secret?: To Providing a World-Class Customer Experience John R. DiJulius
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What's the Secret?: To Providing a World-Class Customer Experience
John R. DiJulius
What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
336 pages, Illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 1 de abril de 2008 |
| ISBN13 | 9780470196120 |
| Editores | John Wiley & Sons Inc |
| Páginas | 336 |
| Dimensiones | 163 × 237 × 30 mm · 530 g |
| Lengua | Inglés |
