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At America's Service: How Your Company Can Join the Customer Service Revolution
Karl Albrecht
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1992 |
| ISBN13 | 9780446393164 |
| Editores | Grand Central Publishing |
| Páginas | 252 |
| Dimensiones | 130 × 200 × 20 mm · 276 g |
| Lengua | Inglés |
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