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Leadership as Emotional Labour: Management and the 'Managed Heart' - Routledge Studies in Management, Organizations and Society Marian Iszatt-white 1.º edición
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Leadership as Emotional Labour: Management and the 'Managed Heart' - Routledge Studies in Management, Organizations and Society
Marian Iszatt-white
Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles.
256 pages, 3 black & white illustrations, 1 black & white tables, 3 black & white line drawings
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 8 de septiembre de 2012 |
| ISBN13 | 9780415674355 |
| Editores | Taylor & Francis Ltd |
| Género | Aspects (Academic) > Psychological |
| Páginas | 244 |
| Dimensiones | 155 × 242 × 19 mm · 532 g |
| Lengua | Inglés |
| Editor | Iszatt-White, Marian (Lancaster University, UK) |
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