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Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations Andrew Sturdy
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Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations
Andrew Sturdy
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.
224 pages, notes
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 18 de enero de 2003 |
| Fecha de lanzamiento original | 2001 |
| ISBN13 | 9780333946077 |
| Editores | Macmillan Education UK |
| Páginas | 215 |
| Dimensiones | 157 × 233 × 13 mm · 293 g |
| Lengua | Inglés |
| Editor | Grugulis, Irena |
| Editor | Sturdy, Andrew |
| Editor | Willmott, Hugh |
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