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Service Management: An integrated approach
Bart Van Looy
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
544 pages, illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 14 de marzo de 2013 |
| ISBN13 | 9780273732037 |
| Editores | Pearson Education Limited |
| Páginas | 544 |
| Dimensiones | 190 × 246 × 28 mm · 872 g |
| Lengua | Inglés |
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