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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers Reza Soudagar Ed edition
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.
320 pages, ill
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 16 de diciembre de 2011 |
| ISBN13 | 9780071786973 |
| Editores | McGraw-Hill Education - Europe |
| Páginas | 320 |
| Dimensiones | 163 × 234 × 26 mm · 616 g |
| Lengua | Inglés |