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Perfect Phrases for Customer Service, Second Edition Robert Bacal 2.º edición
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 16 de enero de 2011 |
| ISBN13 | 9780071745062 |
| Editores | McGraw-Hill Education - Europe |
| Páginas | 256 |
| Dimensiones | 132 × 203 × 16 mm · 236 g |
| Lengua | Inglés |
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