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Customer Service Skills for Success Robert W. Lucas 5 Rev edition
Customer Service Skills for Success
Robert W. Lucas
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
320 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de febrero de 2011 |
| ISBN13 | 9780071315920 |
| Editores | McGraw-Hill Education - Europe |
| Páginas | 320 |
| Dimensiones | 203 × 254 × 15 mm · 734 g |
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