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Customer Service Skills for Success Robert W. Lucas 4 Rev edition
Customer Service Skills for Success
Robert W. Lucas
Features how-to topics for the customer service professionals. This book covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It places emphasis to dealing with customer service problems and how to handle conflicts and stress.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de marzo de 2009 |
| ISBN13 | 9780071220361 |
| Editores | McGraw-Hill Education - Europe |
| Dimensiones | 203 × 254 × 12 mm · 571 g |
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