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![Cover for Philip Crosby · Quality Without Tears: The Art of Hassle-Free Management (Paperback Book) [New edition] (1995)](https://imusic.b-cdn.net/images/item/original/115/9780070145115.jpg?philip-crosby-1995-quality-without-tears-the-art-of-hassle-free-management-paperback-book&class=scaled&v=1434924269)