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![Cover for Mairi Macintyre · Service Design and Delivery - Service Science: Research and Innovations in the Service Economy (Paperback Book) [2011 edition] (2013)](https://imusic.b-cdn.net/images/item/original/565/9781461428565.jpg?mairi-macintyre-2013-service-design-and-delivery-service-science-research-and-innovations-in-the-service-economy-paperback-book&class=scaled&v=1445395980)
![Cover for Mairi Macintyre · Service Design and Delivery - Service Science: Research and Innovations in the Service Economy (Hardcover Book) [2011 edition] (2011)](https://imusic.b-cdn.net/images/item/original/206/9781441983206.jpg?mairi-macintyre-2011-service-design-and-delivery-service-science-research-and-innovations-in-the-service-economy-hardcover-book&class=scaled&v=1427373725)