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![Cover for Astrid Frommeyer · Kommunikationsqualitat in Personlichen Kundenbeziehungen - Basler Schriften zum Marketing (Paperback Book) [2005 edition] (2005)](https://imusic.b-cdn.net/images/item/original/885/9783409142885.jpg?astrid-frommeyer-2005-kommunikationsqualitat-in-personlichen-kundenbeziehungen-basler-schriften-zum-marketing-paperback-book&class=scaled&v=1540418913)