Hillary Mwendwa

Diversity Management in Hospitality Industry Hillary Mwendwa

Seminar paper from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: A, University of Cambridge, language: English, abstract: The U. S. Department of Labor and Statistics estimates that, by 2050, minorities will comprise almost half the nation's working population. Furthermore, the U. S. Census Bureau sustains that Hispanics are likely to take African Americans' place as the largest minority group in the United States. Notably, these cultural trends are weighing significant pressure on the hospitality industry, which is one of the chief employers of migrants in most nations. From this outlook, the dynamics of this essay aim to highlight the issue of cultural diversity in the hospitality industry today. Additionally, the paper sheds light on organizations in the hospitality industry such as JW Marriott hotels that have made a significant contribution to managing cultural diversity. At this point, the essay identifies that Marriott hotels utilize diverse processes to encourage cultural diversity in the community and within the organization.