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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management Michael Collins
Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
Michael Collins
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
277 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 30 de agosto de 2019 |
| ISBN13 | 9781792401527 |
| Editores | Kendall/Hunt Publishing Co ,U.S. |
| Páginas | 277 |
| Dimensiones | 150 × 220 × 10 mm · 614 g (Peso (estimado)) |
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